Our New Virtual Receptionist

From 28th January, our surgery will begin using Emma, an advanced virtual receptionist designed to improve the way we handle patient telephone calls.

Emma answers every call instantly and removes long waiting times. Instead of being placed in a queue, your call is handled straight away, helping you get the support you need more quickly.
According to QuantumLoopAI, Emma can answer every call within three rings, manage hundreds of calls at the same time, and integrates safely with NHS consultation tools.

Emma is also designed to be inclusive. She can speak all major NHS languages, making it easier for patients who prefer to communicate in another language

We are introducing group sessions for patients who may be at higher risk of diabetes complications.

During these appointments, our clinical team will provide:

• A full diabetes review
• Blood pressure and general health checks
• Seasonal vaccinations (where appropriate)

These group sessions offer a supportive setting and allow us to deliver thorough, preventative care in one visit. We’ll also ask for feedback to help improve our services.

• Ecclesbourne Practice – 3 February 2026 (Tuesday)
• Roding Valley Medical Centre – 5 February 2026 (Thursday)

If you have any questions, please speak to our reception team.