Appointments

We are pleased to announce the return of online booking from the 1st of March 2022

As we reinstate this service, you will be able to book GP telephone appointments up to two weeks in advance (subject to availability). Please note if you require a face to face appointment, your GP will arrange this with you during your telephone consultation; this is to keep patients and staff safe.

All surgeries are by appointment and can be booked by calling reception on 020 8539 2077. We are able to offer same day doctor’s appointments only (with the exception of online booking). Our appointments are 10 minute slots; if you are attending for multiple problems please ask for a double appointment as this will help prevent the doctor from over running.

Urgent Appointments - Telephone Triage

We will still have urgent appointments each day for the doctor, these are assessed by Telephone Triage. The GP will call you between 9am -1pm and after a telephone consultation, if the doctor wishes to see you in person they will arrange a time for you to be seen on the same day.

(Urgent appointments are not for repeat prescriptions, fitness for work certificates or for signing forms).

Telephone Advice

All doctors are available for telephone consultations.

Chaperones

All patients are entitled to have a chaperone present for any consultation. Please request this at the time of booking or speak to your GP.

Teaching & Research

As a teaching practice, medical students spend part of their training with us from Queen Mary’s University. This may involve students being physically present in an appointment or in group video calls to our patients. Consultations and calls will be confidential and used only for teaching purposes. We will always ask you first and get your consent to use video calls for teaching. Please click here for more information. We value your co-operation with this, but understand if you would prefer not to be involved.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can cancel online bookings up to an hour before the appointment time.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced).

If you require a Medical Certificate, please send us an eConsultation request.