Policies and Procedures


For our complaints policy click here Complaint Policy. Click here for our Complaints Leaflet


Subject Access Requests

We are committed to complying to right of access requests under Data Protection Act 2018 and the Freedom of Information Act 2000.

However, the NHS is facing unprecedented challenges relating to the coronavirus (COVID-19) pandemic at the current time.  Understandably, our resources have been diverted to support our front-line colleagues who are working tremendously hard to provide care for our patients, and to those in need of our services.

The Information Commissioners Office has recognised the current situation in the NHS https://ico.org.uk/about-the-ico/news-and-events/icos-blog-on-its-information-rights-work/.

We strive to be transparent and to work with an open culture.  But at this time, whilst care of our patients and the safety of our staff takes precedent, it is likely that responses to some requests for information or records will be delayed.  We apologise for this position in advance, and will endeavour to provide you with as much information as we can, as soon as we are able.

It may therefore take up to the statutory deadline of 3 months in certain cases to respond to Subject Access Requests.

For Freedom of Information requests, the Practice will try and continue to process them as normal, but this will be dependent on the availability of staff.

If you have a complaint linked to how we are dealing with requests, please use the above leaflet.

GPES Data for Pandemic Planning and Research (COVID-19)

We are legally required to share data with NHS Digital for purpose under section 259(1)(a) of the Health and Social Care Act 2012 to support vital planning and research for COVID-19 purposes. For further details, please refer to: https://digital.nhs.uk/binaries/content/assets/website-assets/corporate-information/directions-and-data-provision-notices/data-provision-notices/gpesdatapandemicplanningresearchdpnv1.0.pdf

Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website